Privacy & Cookie Policy

Introduction

Welcome to Adviciya. We are committed to protecting your privacy and safeguarding your personal information. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (adviciya.com), contact us, or use our Answer Engine Optimisation (AEO) and related digital marketing services. By using our website and services, you consent to the practices described in this policy.

Information We Collect

We may collect and process the following types of personal information:

Contact Information: Your name, email address, phone number, company name, job title, and postal address, which we collect when you fill out a form, request a consultation or quote, subscribe to our updates, or otherwise communicate with us.

Usage Information: Information about how you interact with our website, such as your IP address, device information, browser type, operating system, referring pages, pages visited, and time spent on pages. This helps us improve our website and tailor your experience.

Account Information: If you create an account or access a client portal or reporting dashboard, we collect and store details such as your username, password, and preferences.

Client and Project Information: If you engage us as a client, we may receive information about your brand, website, competitors, target audience, and marketing performance (for example, analytics and search data) so that we can deliver our services.

Communications: Records of your correspondence with us, including emails, messages, and call or meeting notes.

How We Use Your Information

We use your personal information for the following purposes:

Providing Services: To deliver the products and services you request, including AEO audits, content and strategy work, reporting, and customer support.

Improving Our Website and Services: To analyse usage data, enhance our website, tailor content to your interests, and develop new features and offerings.

Communication: To respond to your enquiries and send you updates, insights, newsletters, promotional offers, and important announcements. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

Security and Fraud Prevention: To protect our website, services, and users from spam, abuse, and unauthorised activity.

Legal Compliance: To comply with legal obligations and respond to lawful requests from government authorities.

Cookies and Similar Technologies

Our website uses cookies and similar technologies (such as pixels and tags) to make the site work, understand how visitors use it, and measure the performance of our marketing.

• Essential cookies: Required for basic site functions and security.
• Analytics cookies: Help us understand how visitors use our website (for example, through Google Analytics and Google Tag Manager).
• Marketing cookies: May be used to measure the effectiveness of our campaigns and show relevant content.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works. Where required by law, we will ask for your consent before placing non-essential cookies.

Use of Google reCAPTCHA

Our website uses Google reCAPTCHA to protect against automated spam and abuse. This service is provided by Google LLC and may collect certain information, such as your IP address, user agent, and browsing behaviour, to determine whether you are a human user or a bot.

By using our website, you acknowledge and consent to the processing of this information by Google in accordance with Google's Privacy Policy and Terms of Service. We have no control over the data collected by Google through this service. If you do not agree to this processing, please refrain from using our website forms or contact us directly for assistance.

Data Security

We employ industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to meet legal, accounting, or reporting requirements. When information is no longer needed, we delete or anonymise it.

Sharing Your Information

We do not sell your personal information to third parties. We may share your data with trusted third parties in the following circumstances:

Service Providers: Third-party providers who help us operate our website and deliver our services, such as hosting, analytics, email, CRM, and project management tools. They may use your information only to perform services on our behalf.

Legal Requirements: Where we are required to disclose information to comply with legal obligations, or to protect our rights, privacy, safety, or property, and those of our clients and the public.

Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, in which case your information may be transferred to the successor entity.

International Data Transfers

Adviciya works with clients in multiple countries, and your information may be processed or stored in countries other than your own, including by our service providers. Where we do so, we take reasonable steps to ensure your information remains protected in line with this policy and applicable law.

Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw your consent or object to certain processing, including marketing communications.
• Request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Children's Privacy

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top shows when it was last revised. We recommend that you review this policy periodically.

Contact Us

If you have any questions, concerns, or requests related to your personal information or this policy, please contact us at:

Adviciya
Email: info@adviciya.com
Address: 2nd floor, Tower 1, Trans Asia Corporate Park, Infopark Expy, Chittethukara, Kakkanad, Kochi, Keralam 682037
Website: adviciya.com